Your parcel will be sent using Royal Mail – Tracking
FREE UK MAINLAND DELIVERY ON ALL ORDERS OF £25.00 OR MORE.
UNDER £25.00 A SMALL CHARGE OF £2.50 WILL BE INCURRED.
Shipping days: orders received Friday afternoon, during the weekend or during Bank Holiday may be processed the following working day, however we will try our best to post the same day if payment has cleared.
For your peace of mind, we offer a full no-quibble guarantee. Our hand-crafted products are of the highest quality, but if you are not fully satisfied with your purchase, simply return it to us within 14 days in good condition (no hairs please) as received in the original packaging and we will refund you - no questions asked. Please send the item registered or recorded post to the full value, as we can only refund products that are returned safely to the studio. We will not refund postage in this case.
SALE & CLEARENCE ITEMS
Please note Sale items must be returned within 7 days of date of Invoice, any items received outside of this timeframe will not be eligible for a refund but a credit note. P&P charges for Sale item exchanges are £3.95
NON SALE EXCHANGES & REFUNDS
If you would like to exchange your item for a different size or different product just return your goods in its unused condition and original packaging within 14 days with your contact name and daytime telephone number enclosed and what you would like to exchange it for. Postage fee for the return of the goods within the 14 day period for non sale items are not covered by Dapper Dogs of Harrogate unless the customer is a UK resident. Postage fees are not refunded. Any further exchanges required, P&P is chargeable at £3.95. The biggest reason our customers ask for an exchange is on sizes, particularly collars, so please take a few moments to measure your dog accurately before ordering - it really helps to get the right size first time! Or call/email us for any help on how to measure. Please call for our return address.